Secure payment

Secure payment

Our secure payment

With SSL

Currency

All payments are processed in EGP unless explicitly stated.

Accepted payment methods

• Credit/Debit cards (Visa/Mastercard and others where enabled)
• Fawry (online and cash-based payment flows where available through supported channels) 
• Cash on Delivery (COD) (available in selected areas: [UNSPECIFIED])
• Mobile wallets (availability by provider and area: [UNSPECIFIED])

Payment security and fraud prevention

We take payment security seriously and apply industry-aligned practices:

• Secure transmission: The PCI Security Standards Council publishes PCI DSS guidance emphasizing encryption/strong cryptography (e.g., SSL/TLS) for transmitting cardholder data across open, public networks. 
• Fraud monitoring: Where we use third-party payment platforms, we prioritize providers that support fraud protection and risk screening; for example, Fawry’s online checkout offering highlights fraud protection technology. 
• Data minimization: We aim to limit storage of sensitive payment details (exact implementation: [UNSPECIFIED]).

When is my payment captured?

• Card / wallet / online methods: Typically captured at checkout or at confirmation (depends on provider and order status: [UNSPECIFIED]).
• COD: Paid upon delivery.

Refunds and chargebacks

Refund method

• Card/online payments are typically refunded to the original payment method (timing varies by bank/provider).
• COD refunds may be processed via bank transfer, wallet transfer, or store credit (method [UNSPECIFIED]).

Refund timing (estimates)

• Return approved → refund initiated within [5 business days]
• Bank/provider completion: [3–7 business days]

Chargebacks

If you believe a card transaction is unauthorized:

Contact Tajer.one Support first: [SUPPORT_EMAIL]

If unresolved, contact your issuing bank to request a chargeback (bank timelines apply: [UNSPECIFIED])