Delivery

Delivery, Shipping & Returns

Delivery coverage

• Domestic shipping (Egypt): Available (zones vary by courier coverage).
• International shipping: [UNSPECIFIED] (If enabled later, customs duties/taxes may apply and will be disclosed at checkout where possible.)

Consumer protection rules emphasize telling customers—before concluding a remote contract—delivery date/place and delivery expenses. Tajer.one aims to disclose these details clearly at checkout. 

Delivery times and tracking

Estimated delivery times are shown at checkout and may vary due to:

• Address and zone coverage
• Product availability (in-stock vs. backorder: [UNSPECIFIED])
• Weather/road conditions and peak seasons

Tracking

If your order includes tracking, you’ll receive:

• A tracking link by SMS/email, or
• Tracking in your account: [TRACK_ORDER_URL]

Failed delivery and re-delivery

If the courier cannot deliver:

• We may contact you to confirm address or reschedule.
• After [X] failed attempts, the order may be returned to our facility/returns address ([UNSPECIFIED]) and handled as a return/cancellation according to policy.

Returns and exchanges

Egyptian consumer protection law gives consumers the right to return/replace many goods within 14 days of receipt without giving reasons and without incurring expenses, subject to stated exceptions (e.g., perishable goods, customized items, and certain media like books/newspapers/magazines). It also provides a 30-day window for return/replace if the product is defective or non-conforming. 

Tajer.one return policy (practical steps)

1. Submit a return request: [RETURNS_PORTAL_URL]
2. Choose return method: pickup / drop-off ([UNSPECIFIED])
3. Pack the item securely with accessories and invoice (if available)
4. Inspection and approval
5. Refund / exchange processed

Return conditions (typical)

• Item is unused (where applicable), in original condition, with original packaging where possible
• Proof of purchase (order number and/or invoice)
• Category-based exceptions apply (see below)

Category exceptions (aligning to legal exceptions)

• Perishable goods
• Items not returnable due to their nature/packaging or inability to restore original condition
• Custom-made items
• Certain printed media and similar items 

Refund method and timing

See the Payment page for refund routing. We aim to initiate refunds within [7 business days] after approval.

Exchanges

If you prefer an exchange:

• Exchange is subject to availability and price differences
• Delivery fees may apply for exchanges: [UNSPECIFIED]